Refund policy

At Not my problem, all products are made to order especially for you. Because of this, we do not accept

returns or exchanges for reasons such as change of mind, incorrect size selection, or personal

preference.

We only accept returns/replacements in the following cases:

You received a damaged or defective product

You received the wrong product or wrong size than what you ordered

The print quality is significantly different from what was shown on the website

To raise a claim, email us at [your email] within 48 hours of delivery with your order number, a

photo/video of the product, and a description of the issue. Once approved, we will offer a replacement

or refund at our discretion. Refunds, when applicable, are processed to the original payment method

within 7–10 business days.

We do not offer refunds for orders that have already been printed and dispatched, except in the cases listed above.